About RedBud

Redbud is an insights, analytics and consultancy business in the very exciting field of adtech. Our proprietary website scanning technology and suite of web-based insights tools “DIAGNOSE” enable our clients (publishers mostly) to understand how their website, adtech vendors and ads are performing, identify privacy vulnerabilities with a view to improve their website performance, boost their advertising revenue and reduce non-compliance risk. 

 

Transparency is one of the hottest topics in the industry at the moment and there is a strong need for more visibility and accountability in the advertising technology industry. We provide exactly that: visibility and control. 

 

Beyond the leading publishers we work with, our insights have been used by industry leading publications such as Digiday, New Digital Age and ExchangeWire. 

 

We currently work in 3 markets (UK, FR & US) and will be expanding into more markets this year.

 

The Technical Account Manager Role

Technical Account Managers (TAM) are responsible for using the insights from DIAGNOSE to help our clients improve their website performance, ad revenue and reduce privacy compliance risk. They are also instrumental in shaping our product so that it solves ever more client challenges. They are programmatic specialists and advisors who help use data and insights to help publishers achieve results.

 

The TAM will be expected to provide support in the day-to-day management of our clients delivering world-class customer service, recommendations in line with client KPIs and using their experience of the digital marketing landscape for trouble-shooting in ad technology-related areas. The TAM’s day to day responsibilities will include 

• Project manage initial client setup on the DIAGNOSE platform 

• Interpret insights from the DIAGNOSE platform to recommend improvements/changes to clients that will yield positive results

• Send weekly updates and recommendations to clients 

• Prepare and lead monthly business reviews

• Actively respond to escalations of Publisher challenges

• Work closely with the products team to grow the use cases covered by DIAGNOSE

• Attend industry events and network

 

Qualifications & Experience

• Previous experience working for a publisher is essential

• Proficiency in Google Ad Manager (DFP)

• Proficiency in Tableau and Google Big Data query is a plus

• Experience using complex datasets to track performance trends, identify anomalies and their root causes

• Operationally minded with a startup mindset  

• Experience working with clients

• An engaged team player with strong interpersonal skills who knows how to have fun while achieving results

 

Will be a plus:

• French Speaker 

 

Personal Characteristics and Competencies

• Proactive and self-motivated as will be a part of a small team

• Logical reasoning ability, Problem-solving, and analytical mindset, Customer service-oriented attitude, Organized and structured approach to tasks with an eye for detail

• Excellent written and spoken English